If you’ve forgotten the email address that you registered with, you can retrieve this by providing a few of your account details

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What is your name?

Please enter this exactly as it appears on your registration letter or latest statement.

What is your mobile number?

This is the number you used to set up account recovery when you registered.

If you don’t know the answer to the questions on this page, or you know the correct answer but still can’t continue, please call our customer service team on 0370 850 2179 and we can help you over the phone. Lines are open 8am to 6pm, Monday to Friday.